Lumeriq (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us.
We operate in accordance with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
01Who We Are
Lumeriq Ltd.
Brighton, United Kingdom
Email: francois.steque@Lumeriq.co.uk
Company Number: 17383700
We are the data controller responsible for your personal data.
02What Personal Data We Collect
Information you provide directly
- Name
- Email address
- Phone number (optional)
- Business details
- Project information
- Enquiry or message content
- Payment details (processed securely via third‑party providers)
Information collected automatically
When you visit our website, we may collect:
- IP address
- Device type
- Browser type
- Pages visited
- Time spent on site
- Referring website
- Cookie preferences
- Analytics data (if consent is given)
Information from third parties
- Payment processors
- Analytics providers
- Advertising platforms
- CRM or automation tools
03How We Use Your Data
We use your data to:
- Provide and deliver our services
- Respond to enquiries
- Improve website performance
- Personalise your experience
- Send marketing communications (only with consent)
- Analyse website usage
- Maintain security and prevent fraud
- Comply with legal obligations
04Lawful Basis for Processing
We process your data under the following lawful bases:
- Consent — for marketing emails, cookies, and optional data
- Contract — to deliver services you request
- Legal obligation — for accounting, tax, and regulatory compliance
- Legitimate interests — improving our website, preventing fraud, business operations
05Cookies & Tracking Technologies
We use cookies to:
- Enable essential website functionality
- Understand how visitors use our site
- Improve performance
- Deliver personalised content
- Support marketing and advertising (only with consent)
You can manage or withdraw cookie consent at any time via our cookie banner or browser settings.
For full details, see our Cookie Policy.
06How We Share Your Data
We may share your data with trusted third parties, including:
- Website hosting providers
- Analytics platforms (e.g., Google Analytics — only with consent)
- Payment processors
- CRM and automation tools
- Email marketing platforms
- Professional advisors (legal, accounting)
We never sell your personal data.
All third‑party processors are vetted for GDPR compliance.
07International Data Transfers
Some service providers may operate outside the UK or EEA.
When this happens, we ensure:
- Adequate data protection safeguards
- Standard Contractual Clauses (SCCs)
- GDPR‑compliant security measures
08Data Retention
We retain personal data only as long as necessary for:
- Service delivery
- Legal obligations
- Accounting and tax requirements
- Business operations
Marketing data is retained until you withdraw consent.
09Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request data portability
To exercise any of these rights, contact: hello@lumeriq.com
We will respond within 30 days.
10Security Measures
We use technical and organisational measures to protect your data, including:
- Encrypted storage
- Secure servers
- Access controls
- Regular security reviews
- GDPR‑compliant third‑party processors
11Marketing Communications
We only send marketing emails if:
- You have given explicit consent, or
- You are an existing client and communications are relevant to your services (PECR compliant)
You can unsubscribe at any time.
12Links to External Websites
Our website may contain links to third‑party sites.
We are not responsible for their privacy practices.
13Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
14Contact Us
For questions, data requests, or complaints, contact:
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk(opens in a new tab)